Parity Home Care is a care coordination platform designed to provide comprehensive, specialized healthcare services and relevant healthcare training to cultural, linguistic, and ethnic minority patients thereby helping them reach optimal patient engagement in the healthcare delivery continuum.
The platform consists of teams of highly trained and dedicated healthcare professionals who are culturally and linguistically competent (“PHC-Teams”). It works in concert with provider networks and other stakeholders to care for, educate patients in their home or communities and effectively link them to their providers and payers, transforming the community into a veritable medical home.
Our Vision
Our vision is to become, within 5 years, a recognized provider of specialized healthcare services, with a proven track record of strengthening one of the “weakest links” in the health care delivery chain (cultural, ethnic, and linguistic minorities) and of contributing to reducing healthcare disparity and the costs of care. Through a uniquely qualified team of professional natives using targeted methods of communication and training, PHC will serve as a trusted bridge between key stakeholders (patient-provider-payer) to provide specialized healthcare services specifically tailored to cultural, ethnic, and linguistic minorities with the aim of turning them, from passive recipients of services into fully engaged participants in their healthcare.
Communication
At Parity Home Care, we do not just speak the language of the patient or deliver services in the language of the patient. We are a team of trained professionals who are linguistically and culturally competent in the language and culture of the patients. We are native speakers who are familiar with the patient’s customs and diverse cultural beliefs. As professionals who are representative of the patients’ communities, we are able to teach them to become engaged in their own healthcare through one-on-one or face-to-face communication about disease processes and prevention. In addition to direct communication, we remain in constant contact or available through other means such as telephones, text messages and emails, as appropriate.
Through a secure portal, Parity Home Care provides a platform for communication and direct referrals between PCP / OTHER PROVIDERS, HEALTH PLANS and HTC / PATIENT-MEMBER. This makes for an effective, truly secure and seamless flow of communication between the stakeholders, guaranteeing patient engagement, medical compliance, reduction in avoidable re-admissions and lower costs for the most vulnerable sector in the American Healthcare system.
Parity Home Care Teams
- Haitian team
- Cape Verdean team
- Portuguese / Brazilian team
- Hispanics / Hispanic team
- Vietnamese team
- Chinese team
- Russians team
Education and Services for Patients
Care team: Following individual assessment of a patient’s needs, we establish and assign a Designated-Care-Team (“DCT”) for the duration of our intervention. The team may include the services of a nurse, a nutritionist, a physical therapist, a social worker, and a home care provider. The team is responsible for drafting a Care-Plan and follow-up with all aspects of the plan’s execution.
Case Management: The DCT, in direct communication with the primary care provider and the patient, provides full case management for each individual patient.
Diseases Process Education: At each assessment period or first home visit we educate the patient in his or her language on the disease process using posters and diagram to facilitate understanding of the disease, and how the patient can help in either the healing process or management of his or her care. In certain cases, we provide the patient with a video of the disease process which includes safety and procedure methods to utilize to facilitate recovery and avoid recurrences or need for further hospital interventions.
Nutrition Obesity Control Plans
Nutrition obesity control plan to individual patients, considering regular eating habits and financial ability to comply with recommended proper food intake. This plan is drafted with the full participation of the patient through a pre-arranged “one-time trip” to a supermarket for food selection based on the patient’s budget. The plan is monitored at home visits to ensure voluntary compliance and positive outcomes.
Diabetes Management Plan: In addition to using the same methods of our Obesity Control Plan, we also focus on educating the patient on the critical aspects of controlling diabetes through the proper use of medication. We establish a plan that includes several alerts that prompt patients into action at various part of the day, to ensure compliance.
Blood Pressure Management Plan: Using proper nutrition and appropriate exercises through education and practice, the DCT helps to establish a routine in the patient’s everyday life that will transform his / her view of the disease.
Health Plan Benefits
We provide the patient, in his or her language, with a complete analysis of the benefits of his or her health plan so he or she can make choices that are most beneficial for his or her specific medical needs or care.
Health Community Resources
We educate the patients on the availability of alternative resources in the community that may bear on his or her ability to manage his or her own care. We provide the patients with a list of agencies dealing with housing conditions, poison prevention, domestic violence, mental health and counseling and teach them how to access these services on their own or through HTC.
Direct Linkage to Providers
First we train patients on the relationship between patient and provider in the US Healthcare system, placing strong emphasis on the role of the parties in contrast with previous experiences. Second, we work with providers on their preferred method of communication with their patients and develop a common method for optimal patient engagement. We provide the patient with direct means of communication with his or her primary care provider. We help make appointments and provide direct translation if needed. In every case our intervention is designed to serve as a bridge leading the patient to self-sufficiency.
Medication Compliance
We provide a complete assessment of current medication being used and design a method for complete compliance in the patient’s language. We also provide means for early alert in cases of medication mistakes that may rise to the level of medical emergencies.